Terms and Conditions
Website:
Welcome to www.hakkadesign.com!
These terms and conditions outline the rules and regulations for the use of Hakka Design's Website, located at https://www.www.hakkadesign.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use www.hakkadesign.com if you do not agree to take all of the terms and conditions stated on this page.
Cookies:
The website uses cookies to help personalize your online experience. By accessing www.hakkadesign.com, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
License:
Unless otherwise stated, Hakka Design and/or its licensors own the intellectual property rights for all material on www.hakkadesign.com. All intellectual property rights are reserved. You may access this from www.hakkadesign.com for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from www.hakkadesign.com
Sell, rent, or sub-license material from www.hakkadesign.com
Reproduce, duplicate or copy material from www.hakkadesign.com
Redistribute content from www.hakkadesign.com
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Hakka Design does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Hakka Design, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Hakka Design shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Hakka Design reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Hakka Design a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Hakka Design; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Hakka Design. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Hakka Design's logo or other artwork will be allowed for linking absent a trademark license agreement.
Content Liability:
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer:
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Hakka Design Limited
Hakka Design Limited: Company number is 11301862 our VAT registration number is 312 2063 62 .
2. Price Variation
Prices are estimated and are based on our supplier costs and may be subject to amendment even after acceptance of quote or artwork should the supplier prices change or we deem it fit to improve the result of works.
3. VAT
Hakka Design Limited reserves the right to charge the amount of any Value Added Tax payable whether or not mentioned on the quote or invoice. Some items are not subject to VAT, which will be deemed by HMRC, not by the client. Charities or Enterprises who are not VAT registered will not be exempt from VAT. Any VAT registered charities or Enterprises will need to reclaim VAT in their own book keeping affairs.
4. Artwork
Artwork is charged at £80 per hour. All copy and images must be supplied electronically in an acceptable file format. We do not produce free copy or images. On occasion we may offer some free services on a discretionary basis. Any revisions to artwork after the initial proofing will be charged at our design rate.
5. Our artwork for approval
Any artwork received by a client must be read and checked for errors thoroughly including contact details, we will not be responsible for any errors which have gone unnoticed by us or the client. Additional fees will be charged for revisions. If the client leaves the design to Hakka Design Limited and does not want to see artwork for approval we will not be held responsible for any errors. We will not accept your supplied artwork as a confirmation. Clients must confirm our version of their artwork for approval. All artwork must be approved in writing by way of email or letter otherwise Hakka Design Limited cannot be held responsible for any errors or price changes. These terms and conditions will be accepted by means of reply.
6. Copyright
Any artwork and layouts produced by Hakka Design Limited will remain the property of Hakka Design Limited unless consent is given to use the artwork. (Usually given on completition of works). When several options are given, the client is not permitted to use the alternatives which haven’t been selected for use. Any artwork or logos produced by Hakka Design Limited will not be submitted for any Copyrights, Trade Marking or IPR, it is down to the client to protect their brand. Any logos, copy or images submitted by the client is down the to the client and Hakka Design Limited will not be responsible for any breached copyright issues. Fonts, images or copy used in the layouts are either free or licensed and it will be down to the client to buy any additional licenses for their use.
Any images, Intellectual Property or copy used on Hakka Design Limited’s website & Social Media (www.hakkadesign.com) belongs to Hakka Design Limited and cannot be copied, replicated, or quoted without consent. Page shares and reviews are permitted
7. Delivery & Payment
All products and services supplied by Hakka Design Limited must be paid for in advance or on delivery / completion. We do not offer any payment terms unless agreed in advance. Turnaround times are estimates and Hakka Design Limited will not be held accountable should a job be delayed. No orders carry a guaranteed turnaround time. Deposits are non‐refundable. Payment must be either bank transfer or cash payment. Cheques are not accepted.
8. Complaints
Complaints and damaged goods must be reported on delivery or installation, images of the complaint or physical copies must be sent to Hakka Design Limited, rectification after this point will be discretionary and subject to survey / inquiry. We do not accept returns unless the product is clearly faulty. This does not cover incorrect use which would not be refunded or rectified for free.
9. Liability
Hakka Design Limited offer no warranties or guarantees nor do we make any representations as to the merchantability or fitness for a particular purpose of any completed work, the subject of a customer’s order or any other warranties, conditions, guarantees or representations, whether express or implied, oral or in writing.
We cannot offer a guarantee or warranty on any of our products or services, nor will we be held liable for loss of business, profit, goodwill, data or time.
We recommend that any installed signs be surveyed every year due to storms / hurricanes, leaking water, rotting timber or insecure walls or carpentry made by third parties not affiliated with Hakka Design Limited.
10. Customer’s Property
Any work not collected within 30 days will be stored and charged for, any work stored after 6 months will be offered again for collection, failing that will be destroyed. Although debts will remain payable.
11. Materials Supplied by the Customer
Any materials supplied by the client cannot be guaranteed to work with our materials and will not be covered by our terms and conditions. We cannot be held responsible should the item be damaged or fail. We reserve the right to refuse to use customer or clients own materials.
12. Bankruptcy
Hakka Design Limited have the right to stop any ongoing works when a client becomes bankrupt and would not be liable for any problems caused to client by unfinished work.
13. Legal note
Should Hakka Design Limited consider any artwork, materials or content to be breaching any law we reserve the right to omit that part of the order, design, quote or installation
14. Colour & Resolution
All reasonable efforts shall be made to obtain the best possible colour reproduction of client’s requirements but we do not guarantee perfect reproduction of colours or resolution and changes to colour or resolution may be necessary due to the type of process used to produce the work or the proposed budget of the work. RGB, CMYK process, Pantone, spot colour, RAL, type of media and daylight / artificial light can all affect how a colour is perceived. Screen resolution and calibration differs on different computer screens, so proofs cannot be guaranteed for colour matching, if colour matching is required a hard copy proof can be ordered at a charge.
15. Data Protection
Please see new GDPR policy below…
16. Force Majeure
Where, in spite of its reasonable efforts, Hakka Design Limited is unable to perform obligations due to circumstances beyond their reasonable control, they shall not be deemed to be in breach of their contract with the Customer. Act of God, legislation, war, fire, flood, drought, failure of power supply, lock‐out, strike or other action taken by employees in contemplation or furtherance of a dispute.
17. Variation to Terms and Conditions
Latest amendments to these terms and conditions will be posted to our website rendering previous versions redundant.
18. Law
These terms and conditions and all other express terms of the contract with customers shall be governed and construed in accordance with English law. English Courts shall have jurisdiction in relation to any matters arising in connection with any contract between Hakka Design Limited and the customer into which these terms are incorporated.
19. Training
Hakka Design Limited may record inbound or outbound conversations for training purposes. This is not currently procedure.
20. Trading names
Hakka Design Limited may advertise under different headings for promotional purposes.
21. Additional charging
Hakka Design Limited will charge a minimum charge for all separate phases of a job of at £50+vat. Any work required in less than 48 hours will be subject to a £50+vat or 10% cost of job additional charge which ever is greater.
Any jobs required in less than 24 hours will be quoted at a rate considered to cover what Hakka Design Limited deem to be compensation for stopping current works.
22. Logo and brand creation. Although every effort is made to create the desired brand any time spent will be charged for regardless if the client is satisfied with the result or not. Design is charged as labour and is payable as time spent as opposed to results achieved.
23. Hakka Design Limited has necessary Public Liabilty, Indemnity, Employee Liability insurances in place.
24. Hakka Design Limited is not responsible for the removal of any graphics or signs applied and should we agree to remove graphics or signs they will be charged at our standard removal rate. £100 per hour
25. Hakka Design Limited will suspend any projects or services should they deem a situation to be dangerous or illegal without consequence until the situation has been rectified or by‐passed and client will be charged for any loss of earnings at day rates.
26. Outsourced work
Hakka Design Limited will not be liable for files sent to third parties. The third party’s Terms and Conditions will apply once information is in their possession.
Hakka Design Limited will not be liable for work carried out by tradesmen or suppliers which we have referred
Accurate as of April 2023
General Data Protection Regulation Compliance
We no longer keep customer’s address on file unless it is part of a design file or the information is publicly available. If addresses have been sent by customer by email, the email may be stored on a secure Business Server (not a free version) as an archived email or in the secure cloud storage. Customer’s name, phone number, email and production files will always be stored on a secure Business Server (not a free version).
We do not have a CRM nor do we hold any details in a database other than invoice records (stored on Secure Server). Job-sheets are shredded after use and not stored unless job is live.
Customers details will not be shared on Social Media or our website with out express permission. Any jobs showed on Social Media without consent will have non-public information obscured.
We only obtain details from clients with permission. We may take info from Companies House if we require a postal address to send jobs or information.
We monitor users and they have varying access with only the director have full access to secure files. Staff have been alerted to the GDPR compliance and this update to our Terms and Conditions / Privacy Policy.
No financial details will be kept. We do not receive financial details in any other way than in person or by phone.
Client’s details are only used by Hakka Design Limited and will only be used to contact client directly or to use in design files for output if part of the job.
We do not collect any personal data, DOB, Sensitive data, biometric data, passwords, logins, financial data or identity information other than name, company name, phone number and email address. Any data we hold is never taken off the server nor is shared at any point, EU, worldwide or otherwise.
Client’s details are not available to the public or other companies nor would they be sold or shared to marketing companies. Hakka Design Limited may introduce customers to individuals should we consider that their services maybe useful to a third party for gain of business to our client. (with permission)
If you have previously agreed to us storing your personal information for design or contact purposes, you may change your mind at any time by emailing us at info@hakkadesign.com, we will permanently delete your file.
We will not sell, distribute or lease your personal information to third parties.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, info@hakkadesign.com. We will promptly correct any information found to be incorrect
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information store. Every measure is taken to protect customers details with paid for and trusted secure servers (not free services) protected by passwords.
Accurate as of April 2023